Start with accurate addresses
Enter the pickup point and destination you actually intend to use. Check the map pin, especially when an address has several entrances or a place name appears in more than one location. A quote for a different route will not help you plan the journey you need.
If you are leaving a hotel, check the address of the entrance where you will wait. At the airport, make sure you have selected the correct pickup or destination. The reverse direction is a separate journey and needs its own check.
Read the request before sending it
Review the itinerary, displayed fare, any applied offer and payment method together. The fare shown relates to the selected route. A price someone else remembers, or a previous search, does not replace checking the journey for your own addresses.
You can do this as a guest. When you decide to request a taxi, sign in and follow the app’s steps. A driver then needs to accept the request. Seeing a fare is not a booking confirmation and does not mean a car has been assigned.
Changing a route or adding stops
Review the fare again if you change the destination or add a stop. Do not rely on the previous request’s screen after you have changed the itinerary. Before confirming, check that the route on screen is the one you intend to take.
For urban Tirana → Rinas airport, direct-journey conditions require a qualifying pickup and destination, without stops. They do not automatically extend to Rinas → Tirana, every address in Tirana municipality or a pickup outside the zone. The app shows the conditions for the specific request.
Offers and account eligibility
When an offer applies to you, review the discount and final fare before confirmation. Eligibility can depend on a verified phone number, ride history and the offer’s conditions. Do not assume that every account qualifies for the same offer.
Discounts do not stack; the applicable more favourable offer is selected under its conditions. If you have a question about an offer on screen, contact support with the relevant request information. Never share your phone verification code.
Pay the driver at the end
Pay the driver using your selected method: cash, or a POS terminal when the driver offers it. Hipo does not process card payments inside the app. If you intend to pay by card, check that POS payment is included in your request.
If something about payment does not match the trip information, use Help or email support@hipo.taxi. Include the date and enough information to identify the ride, without sending your bank card details. The support channel is for help with the platform and journey, not a separate way to secure a car.